Refund policy
General return and refund policies
There are a few important things to keep in mind when returning a product, you purchased online from FischerMooy.
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from the FischerMooy online store or physical store, can be returned to FischerMooy. FischerMooy products purchased through other channels must be returned in accordance with their respective returns and refunds policy.
To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with tags, in its original packaging including the receipt as a proof of purchase.
To start a refund, you can contact us at info@fischermooy.com and we’ll send you a return shipping label including instructions on how and where to send your package. Items sent back to us without an email request for refunds will be rejected.
For additional refund questions, please contact us at info@fischermooy.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
There are a few important things to keep in mind when returning a product, you purchased online from FischerMooy.
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from the FischerMooy online store or physical store, can be returned to FischerMooy. FischerMooy products purchased through other channels must be returned in accordance with their respective returns and refunds policy.
To be eligible for a refund, your item must be in the same condition that you received it, unworn and unused, with tags, in its original packaging including the receipt as a proof of purchase.
To start a refund, you can contact us at info@fischermooy.com and we’ll send you a return shipping label including instructions on how and where to send your package. Items sent back to us without an email request for refunds will be rejected.
For additional refund questions, please contact us at info@fischermooy.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Specific comments regarding Vulcan Jewelry
Tarnishing
14K gold filled and 18 gold plated metals can reflect minimal natural tarnish (oxidize) over time, dependent on the material, and the skin and care habits of the wearer. Contact with chemicals such as perfume, oily skin creams, hairspray, salty air, chlorine and acidic skin PH should therefore be minimized as this will cause tarnishing to occur more quickly. Tarnishing is therefore not a manufacturing fault.
Acidic Skin PH Balances
The acidic nature of your sweat can cause discoloration to your skin and your jewelry. Reaction to high acidity levels in your skin is not a manufacturing fault and cleaning your jewelry with our jewelry cloth frequently should prevent this reaction.
Crystals and Gemstones
Crystals and gemstones are delicate and need to be handled with care, they are not indestructible and can fracture and chip if they are knocked against hard surfaces. Natural inclusions in crystals and gemstones are part of their unique beauty.
All our crystals and gemstones are inspected, and quality controlled before they leave our workshop. If they become fractured or chipped due to general wear and tear, this is not considered to be a manufacturing fault. If an item has arrived damage on delivery please contact us immediately and we will repair the faulty item.
If a crystal or gemstone has been damaged due to general wear and tear, we will do our best to replace it if possible. Please note due to the unique nature of crystals and gemstones it will not be exactly the same.
Exchanges
We do not offer direct exchanges. The fastest way to ensure you to receive your ideal item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund in order for it to reflect on your account.